We stand by the quality of our products and hope they bring calm and joy into your space. If something isn't right, we’re here to help.

When Returns Are Accepted

We only accept returns or refunds for products that arrive defective, damaged, or incorrect. Due to the nature of incense and handcrafted items, we cannot accept returns for reasons like personal preference or change of mind.

How to Request a Return

1. Reach out through our Contact section within 7 days of receiving your order.
   Please include your order number, a description of the issue, and photos if applicable.
2. Once your return is approved, we’ll send you instructions.
3. After we receive and inspect the returned item, we’ll issue a refund or replacement within 7 business days.

Additional Notes

• Return shipping costs are the customer’s responsibility unless the issue is due to our error or a product defect.
• Items must be unused, in original packaging, and accompanied by proof of purchase.
• All other sales are final.

If you have any concerns, please connect with us through the Contact section. We’re here to support you with care and clarity.

We’re committed to delivering your incense rituals with care and clarity. Here’s what to expect when you order from us:

Processing Time

Orders are processed within 3 business days. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Fees

• U.S. Domestic: $9.9 for orders under $75· Free shipping over $75
• International: $24.9 standard rate · Free shipping over $150

Customs & Duties

International customers are responsible for any applicable customs, taxes, or duties. Occasionally, customs processing may cause delays beyond our control.

For special delivery needs or further questions, please reach out through our Contact section.

These Terms of Service (“Terms”) govern your use of the ZA Studio website ("the Site"). By accessing or using the Site, you agree to comply with these Terms. If you disagree with these Terms, please discontinue use immediately.

General Conditions

• By using this Site, you confirm you are at least 18 years old or possess consent from a legal guardian.
• You agree to comply with all applicable laws and refrain from misusing our services.

Pricing and Orders

• All prices are listed in USD and are subject to change without prior notice.
• We reserve the right to limit or cancel orders at our discretion, including those we suspect are fraudulent.
• ZA Studio may correct or cancel any orders due to errors in pricing, product availability, or inaccuracies.

Order Modifications & Cancellations

• Orders can be modified or canceled within 24 hours after placement. For assistance, please reach out via our Contact section.

Intellectual Property

• All content on this Site, including texts, images, graphics, designs, logos, and product descriptions, are the exclusive property of ZA Studio, operating under the brand Zen Aroma, protected under copyright laws.
• Unauthorized use, copying, reproduction, or distribution of any content is strictly prohibited.

Third-Party Links

• Our Site may contain links to third-party websites. ZA Studio does not control, endorse, or assume responsibility for content or practices of third-party websites. Use at your own risk.

Accuracy and Corrections

• We strive for accuracy but cannot guarantee all content—including product descriptions, pricing, and availability—is entirely error-free. We reserve the right to correct or update any information without prior notice.

Limitation of Liability

• All services and products provided by ZA Studio are offered “as is” without warranties of any kind.
• ZA Studio shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use or inability to use our services and products.

Termination of Service

• We reserve the right to terminate or restrict your access to our Site or services without notice if you violate these Terms or engage in any activity harmful to ZA Studio.

Governing Law

• These Terms are governed by the laws of the State of California, United States. Any disputes arising from these Terms will be resolved in accordance with these applicable laws.

Changes to Terms

• ZA Studio may update or modify these Terms at any time. Continued use of our services constitutes your acceptance of any changes.

Contact Us

• For any questions or concerns regarding these Terms, please reach out through our Contact section. We aim to respond within two business days.

At ZA Studio, protecting your privacy is important to us. This Privacy Policy outlines clearly how we collect, use, and share your personal information when you visit or shop on our website.

Information We Collect

We collect three types of information when you interact with our site:

• Personal Information: Name, email, billing and shipping addresses, and payment details.
• Device Information: IP address, browser type, time zone, and technical data gathered via cookies or similar technologies.
• Usage Information: Pages viewed, products browsed, and search terms entered.

Technologies We Use

• Cookies: Enhance your browsing experience and maintain your preferences.
• Log Files: Track actions and improve website performance.
• Web Beacons: Collect analytics for site improvement.

How We Use Your Information

Your personal information helps us:

• Fulfill and manage your orders.
• Respond to your inquiries or provide updates.
• Enhance and optimize website functionality.
• Offer personalized marketing and promotions tailored to your preferences.

Sharing Your Information

We share your information responsibly with trusted third-party services to:

• Facilitate secure payment processing (Stripe, PayPal).
• Operate and maintain our online store (Shopify).
• Analyze and enhance user experience (Google Analytics).

We encourage you to review their privacy policies for further details.

Cookies and Tracking

Cookies improve your browsing experience. You can manage or disable cookies via your browser settings; however, doing so may limit certain functionalities of our site.

Your Privacy Rights

You have the right to:

• Access: Request access to your personal data.
• Correct: Request corrections to inaccurate information.
• Delete: Request deletion of your personal data.

To exercise these rights, please reach out to us through our Contact section.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described or as required by law.

Policy Updates

We may update this Privacy Policy occasionally. Changes will be posted on this page to keep you informed of our latest practices.